Support
The fixes that solve most problems, and how to reach the people who make Phasor.
I can’t see a room that’s open.
Check both phones are on the same Wi-Fi, and that Phasor is allowed to find nearby devices. Some public and guest networks stop phones from seeing each other. If that happens, scan the host’s code instead, or use one phone’s hotspot.
The sound keeps cutting out.
That is almost always the Wi-Fi. Move the phones closer to the router, or start the room on one phone’s hotspot instead. Busy networks, like at events, struggle the most.
The music stops when my screen turns off.
Turn on “Keep playing after the app is closed” in Settings. Some phones also stop apps to save battery. If it still stops, allow Phasor to run in the background in your phone’s battery settings.
One phone sounds a little behind.
If it is playing through a Bluetooth speaker, that speaker adds its own delay. Phone speakers and wired headphones stay in sync best.
Still stuck?
Phasor is made by CelarTech. Tell us what happened and what phones you were using.
Contact CelarTech